Flydubai has specific rules and conditions for cancellations, depending on how and when the booking was made. This blog will guide you through everything you need to know about canceling a Flydubai flight.
1. 24-Hour Cancellation Policy
Flydubai follows a flexible 24-hour cancellation policy that benefits passengers who book directly through the airline.
Eligibility: Applicable only if the booking is made at least 7 days before the flight.
Refund: Full refund with no cancellation fee.
Channels: Must cancel within 24 hours of booking through the Flydubai website, mobile app, or customer service.
2. General Cancellation Policy
After the 24-hour window, Flydubai’s cancellation policy depends on your fare type:
Flex and Business Class Fares
Cancellations Allowed: Yes.
Cancellation Fees: A fee may apply depending on how close to departure the cancellation is made.
Refund: Remaining value refunded to the original payment method or as travel credit.
Value and Lite Fares
Cancellations Allowed: Generally not permitted or come with higher penalties.
Refund: Usually non-refundable, though taxes may be reimbursed upon request.
3. Flight Changes Instead of Cancellation
Flydubai allows you to change your flight instead of canceling it, which can sometimes be more cost-effective.
Change Fee: Depends on the fare type and timing of the request.
Fare Difference: You must pay any difference in fare between your original and new booking.
4. Involuntary Cancellations
If Flydubai cancels your flight due to operational reasons, weather, or government restrictions:
You are entitled to:
A full refund,
A free rebooking on the next available flight,
Or a credit voucher valid for future travel.
No cancellation fees apply in such situations.
5. How to Cancel a Flydubai Flight
There are several ways to cancel your booking:
Online through “Manage Booking”
Visit flydubai.com.
Click on “Manage Booking.”
Enter your booking reference and surname.
Follow the prompts to cancel and request a refund or credit.
Via Customer Service
Call Flydubai’s support center to cancel your flight and request help with any fees or refund eligibility.
Travel Agent or Third Party
If booked through a travel agent or external site, contact them directly for cancellations.
6. Refund Timelines
Credit Card Payments: Usually processed within 7–14 business days.
Cash/Bank Transfers: May take longer, depending on your bank and location.
Credit Vouchers: Issued almost immediately and valid for 12 months.
7. Special Cases and Considerations
Medical or Emergency Cancellations: Submit supporting documents; the airline may waive fees at its discretion.
No-Show Policy: If you don’t cancel and miss your flight, the entire fare may be forfeited.
Group Bookings: Different rules may apply; contact Flydubai’s group booking team for assistance.
Final Thoughts
Flydubai’s cancellation policy provides a reasonable degree of flexibility, especially for those who book directly and choose higher fare classes. However, it’s crucial to understand the terms of your specific fare type before canceling or making changes. For any uncertainty, it's best to reach out directly to Flydubai’s customer support or visit their official website for the most up-to-date information.
