White Castle values customer input through its official feedback program—the White Castle Survey. This quick online form collects honest feedback from recent customers to guide improvements in service, menu options, and overall store experience. To participate, guests need a valid receipt with a survey code and must complete the form within a limited time after their visit. In return, customers may receive exclusive discounts or coupons. The survey reinforces White Castle’s commitment to customer satisfaction by making feedback actionable and rewarding. It’s a smart, simple way for customers to make their voices heard and enjoy better future visits.
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